DELIVERY  

Delivery Charges 

For all regional orders not specified, a delivery fee of R275 will apply.  

For more information on delivery please contact customer services by email on info@petstores.co.za 

How long will my order take to arrive?  

We aim to delight our customers by delivering our orders in the quickest possible time.  

Most of our deliveries to major and regional centres take place within 1-5 working days, location dependant. However, things do happen that are outside of our control, so please always allow up to 3 additional working days for your delivery to reach you. As indicated on certain specialty product pages, the delivery estimate for those items may be longer than the 1-5 working days so kindly allow more time for these items to reach you.  

For remote and outlying areas please allow up to 10 working days for your delivery to reach you. 

Stock Shortages  

Should a product you have ordered be:  

 Temporarily unavailable, we will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for such longer period for delivery, or accept delivery of another product instead, Pet Stores will issue a refund in respect of that product, a credit voucher to an amount equal to the price paid for the product (plus any additional charges applied).  

 Discontinued / Permanently unavailable we will notify you and, unless you agree to accept another product instead, Pet Stores will issue a refund in respect of that product to you, a credit voucher to an amount equal to the price paid for the product (plus any additional charges applied).  

 

Delivery Times  

MONDAYS - FRIDAYS: 08h00-17h00 

Where possible, we will try to accommodate specific delivery times and days between Monday and Friday.  However, this can only be confirmed by our customer services team after your order has been received and paid for. Please contact us by email on info@petstores.co.za for assistance in this regard. 

Late Deliveries 

The Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in our Delivery Policy. Certain items for sale on the website do have a lead time for delivery published on the product detail pages and need to be taken into account as part of our delivery policy. Should you choose to cancel an order which has not been received within our delivery times, items either need to be:  

 not accepted and returned with the courier upon delivery; or  

 if already received, returned to Pet Stores in their original state. Refer to detailed Returns and Refund          Policy

All order cancellations must be done via the Pet Stores customer services team by calling emailing info@petstores.co.za. We will then refund you as per our refund policy.