Pet Rewards FAQ

EARN PET POINTS

Points can currently be earned for the following actions:

  • Making purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Pet Points balance.
  • Account Creation — Earn Pet Points for signing up on our store.
  • Review Submission — Earn Pet Points for submitting product reviews.
  • Sending and converting Invitations to Order — Earn Pet Points for every invitation you send out to a friend which leads to a sale.
  • Instagram Follow — Earn Pet Points following our Instagram page.
  • Facebook Page Like — Earn Pet Points by liking our page on Facebook.

PET POINTS EXCHANGE RATES

The value of Pet Points is determined by an exchange rate of both currencies spent on products to Pet Points, and an exchange rate of Pet Points earned to currency for spending on future purchases.

REDEEM PET POINTS

All Pet Points can be redeemed using the Rewards Pill Button (found at the bottom left side on the page). If you have accumulated enough Pet Points to redeem, you will have the option of using Pet Points as a discount code that can be applied at checkout. The option to use Pet Points as a discount, as well as the monetary equivalent this discount, will be shown to you in the Payment Method area of the checkout.

PET POINTS MINIMUMS AND MAXIMUMS

Pet Points may be capped at a minimum value required for redemption. If this option is enabled, you will not be able to use your Pet Points until you accrue a minimum number of Pet Points, at which they will become available for redemption.

Pet Points are not capped at any maximum value that can be accrued.

MANAGE YOUR PET POINTS

You have the ability to view and manage your Pet Points through the Rewards button on the store. From the interface, you will be able to view your total Pet Points, minimum needed to redeem, and cumulative history of Pet Points acquired and redeemed.

Note: Some Pet Points can only be earned once.

PET POINTS EXPIRATION

Pet Points are set to expire after 180 days in which they are earned.

Note:

Points can be used as store credit in our system only. Redeeming to cash is not allowed.

You are automatically signed up to receive email notifications each time your balance changes when you either earn, redeem or lose Pet Points, as well as point expiration notifications.

You can choose to stop receiving these emails using the unsubscribe link in email footer.